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How lottoland Handles Your Personal Data

At lottoland, we take the handling of your personal data seriously — what we collect, why we collect it, and how long we keep it are decisions we…

Transparent data collectionSecure account storageYour right to access dataClear retention periodsIndia-applicable policy

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What Data We Collect and Why

lottoland Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect identity details (name, date of birth, address), contact information (email, phone number), and payment context such as the UPI handle, Paytm wallet ID or PhonePe number you use to fund your account. We collect this to verify your identity,

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process deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties. Your payment data — including UPI, Paytm and PhonePe details — is used solely to route and reconcile transactions on your account. Access to our platform depends on
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local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about how your data is stored, want to request a copy of everything we hold about you, or need to raise a concern about how we have used your information, our data protection team is reachable through the channels below. We aim to respond to all data-related requests within 30 days of receipt.

Team online

Email Our Data Team

Send a written request to our data protection address and we will compile a full record of the personal data we hold on your account and reply within 30 days.

Live Chat Support

Start a live chat session directly from your account dashboard. Our support agents can raise a formal data request on your behalf and give you a reference number to track it.

In-Account Request Form

Log in, navigate to Account Settings, and use the Privacy Request form. This creates a timestamped record of your request and routes it directly to the data protection team.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Every layer of your account — from login to payment records — is protected by encryption and access-control policies that limit which internal teams can view which data fields.

Data Collection Scope

We collect only what is needed to verify your identity and process your transactions via UPI, Paytm or PhonePe. We do not gather browsing history outside our own platform or purchase third-party data sets about you.

Cookie Use and Consent

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the cookie banner that appears on your first visit, or adjust them at any time in your account settings.

Account Security Practices

Your password is stored as a salted hash — we never hold it in plain text. Two-factor authentication is available on all accounts and we recommend enabling it immediately after you open your account for an added layer of protection.

Data Retention Periods

We keep your account data for as long as your account remains active and for a further period required by applicable law after closure. Transaction records tied to UPI, Paytm or PhonePe payments are retained for the period mandated by Indian financial regulations.

Who to Contact for Changes

To update personal details, correct inaccurate data, or request deletion where legally permissible, contact our data protection team by email or use the in-account Privacy Request form. We will action verified requests as soon as practicable.

Third-Party Data Sharing

We share data only with payment processors (for UPI, Paytm and PhonePe transactions), identity verification partners, and regulators where required by law. We do not share your data with advertisers or unrelated commercial entities.

Privacy Policy — Frequently Asked Questions

The questions below address the most common concerns we receive about data collection, storage and your rights as an account holder. If your question is not listed here, the easiest path is to open a live chat or submit a Privacy Request through your account settings.

We collect your name, date of birth, address, email and phone number during registration. We also log the UPI handle, Paytm wallet or PhonePe number you link to your account so we can process deposits and withdrawals accurately.

Log in and go to Account Settings, then use the Privacy Request form. Alternatively, email our data protection team directly. We will compile and send a full data export within 30 days of receiving your verified request.

You can request deletion of your data where no legal or regulatory obligation requires us to keep it. Transaction records, for instance, may need to be retained for the period set by Indian financial law even after your account is closed.

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions, identity verification partners, and authorities where law requires it. Your data is never sold or shared with advertisers.

Account data is retained for the period required by applicable Indian regulations after closure. This typically covers financial transaction records. Once the mandatory retention period expires, data is deleted or anonymised in line with our internal policy.

We use session cookies (essential for login), analytics cookies (to understand page performance) and optional preference cookies. You can accept or decline non-essential cookies via the cookie banner on first visit, or update your choice in account settings at any time.

Our data protection team handles all privacy-related requests. Reach them by email (address listed in our contact page), via live chat from your account dashboard, or through the in-account Privacy Request form for a tracked, timestamped submission.

How lottoland Handles Your Personal Data

Reach Our Data Protection Team

Email Our Data Team

Live Chat Support

In-Account Request Form

How We Protect and Manage Your Data

Data Collection Scope

Cookie Use and Consent

Account Security Practices

Data Retention Periods

Who to Contact for Changes

Third-Party Data Sharing

Privacy Policy — Frequently Asked Questions

01 What personal data does lottoland collect when I open an account?

02 How do I request a copy of the data lottoland holds about me?

03 Can I ask lottoland to delete my personal data?

04 Does lottoland share my data with third parties?

05 How long does lottoland keep my data after I close my account?

06 What cookies does lottoland use and how can I control them?

07 Who is responsible for data protection at lottoland and how do I reach them?

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